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Evidence Guide: ICTSMB4160A - Set up and operate a contractor business

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSMB4160A - Set up and operate a contractor business

What evidence can you provide to prove your understanding of each of the following citeria?

Set up a business operation

  1. Develop a business plan for a small business operation according to business planning guidelines
  2. Follow the statutory and legal requirements to register a business
  3. Ensure adequate business insurance policies are held according to business plan and to mitigate risks
  4. Provide and maintain a vehicle through purchase, lease or hiring purchase, including managing fringe benefits tax (FBT) liabilities according to business plan
Develop a business plan for a small business operation according to business planning guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow the statutory and legal requirements to register a business

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure adequate business insurance policies are held according to business plan and to mitigate risks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide and maintain a vehicle through purchase, lease or hiring purchase, including managing fringe benefits tax (FBT) liabilities according to business plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide customer service

  1. Determine and maintain a customer base to support the business plan
  2. Analyse and determine customer expectations in relation to industry standards
  3. Provide customer service that meets customer expectations according to enterprise standards
  4. Monitor and evaluate performance on installations completed against industry standards
Determine and maintain a customer base to support the business plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and determine customer expectations in relation to industry standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide customer service that meets customer expectations according to enterprise standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and evaluate performance on installations completed against industry standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform simple financial management tasks

  1. Record income and expenditure using bookkeeping tools and software according to normal accounting standards
  2. Construct a simple financial balance sheet using banking records or supply information to accountant according to normal accounting standards
  3. Calculate simple taxation and superannuation requirements or supply information to accountant according to normal accounting standards
  4. Complete a Business Activity Statement (BAS) or supply data to accountant according to normal accounting standards
Record income and expenditure using bookkeeping tools and software according to normal accounting standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Construct a simple financial balance sheet using banking records or supply information to accountant according to normal accounting standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Calculate simple taxation and superannuation requirements or supply information to accountant according to normal accounting standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete a Business Activity Statement (BAS) or supply data to accountant according to normal accounting standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cost and quote an installation

  1. Establish the extent of work to be completed through professional and personable discussions with customer
  2. Complete a job specification for the quote with cost estimates of time required to complete work
  3. Estimate and include cost of materials to be used using supplier quoted prices
  4. Determine and include a margin for profit and ongoing costs for installation according to business plan
  5. Check finalised quote for accuracy according to established policies and procedures
  6. Submit quote to customer within agreed timeframe
Establish the extent of work to be completed through professional and personable discussions with customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete a job specification for the quote with cost estimates of time required to complete work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Estimate and include cost of materials to be used using supplier quoted prices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and include a margin for profit and ongoing costs for installation according to business plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check finalised quote for accuracy according to established policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit quote to customer within agreed timeframe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

produce a business plan and set up a business

define and meet customer needs

perform simple financial management tasks including completing BAS, FBT and insurance documentation

quote for installation jobs that cover all aspects of costing.

Context of and specific resources for assessment

Assessment must ensure:

resources:

Australian Taxation Office (ATO) guides

financial management record keeping software

access to industry standard labour rates and material suppliers

general office bookkeeping procedures

customer service guides.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate performing business tasks

review of business plans, records and quotes prepared by the candidate

oral or written questioning on required knowledge and skills.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTSMB4161A Operate a contractor business with employees.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Required Skills and Knowledge

Required skills

communication skills to relate to customers, employees and government officers

literacy skills to:

develop plans using a set format

interpret relevant regulatory, taxation and insurance information

planning and organisational skills to schedule own work

problem-solving skills to develop solutions unique to a customer

numeracy skills to:

interpret financial information

prepare quotes

technical skills to:

estimate telecommunications work

operate simple computer software packages

Required knowledge

business banking principles

business registration and licensing requirements

cash or accrual accounting principles

Commonwealth, state, territory and local government legislative requirements relating to business operation:

anti-discrimination

environmental issues

equal employment opportunity

industrial relations

OHS

taxation requirements

costs associated with running a business

current tax rates

industry codes of practice

industry standard:

materials and labour costs

rates of pay

nature of legal responsibility

OHS responsibilities and procedures

sources of advice and specialist services

sources of information about regulatory, taxation and insurance requirements and issues

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Business plan may include:

capital investment

cash flow projection

costing for labour

margins for materials

objectives

personnel

products

profit margins

statement of vision or mission

values.

Business may include:

company

partnership

sole trader.

Business insurance may include:

equipment

income protection

professional indemnity

public liability

vehicle

workers compensation.

Business planning guidelines may include:

customer enterprise guidelines

guidelines provided by the Australian Government Initiatives project titled 'business.gov.au'

Provide and maintain a vehicle may include:

fitting out for business operations

garaging

organising payments

registration

servicing and maintenance.

Customer may include:

companies

external

individuals

internal

small businesses.

Quote may include:

detailed costing

job description of work to be undertaken

single price

statement of costs for work.

Margin for profit and ongoing costs may be:

ongoing costs:

accounting

insurances

registration

tools

vehicle

set in the business plan

set on a job-by-job basis.